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Delivery

Delivery:

Our deliveries are sent via  24hr courier and are fully trackable. For all orders placed online we aim to deliver within 3-5 working days of receipt of order.

Our current delivery charges are as follows:

Free Delivery on all orders over £100 after any discount applied!*

Orders up to £100 - delivery £8.50* 
Orders over £100 - delivery will be FREE to most UK mainland addresses only*

* UK mainland only, excluding Northern Ireland

Northern Ireland - delivery £23.00*

Orders must be over the order values above after any discount codes are applied to qualify for free or discounted shipping.

For deliveries outside of the uk, please get in touch to arrange a quote by emailing us at sales@willowpottery.com or by phone on 01225 891 919.


Delivery Days:

Your order will be delivered Monday - Friday. Saturday and Sunday deliveries may be arranged, although there is an extra cost involved. Some of our items will not qualify for weekend deliveries due to their size. Please contact us for details.

Delivery Comments:

We are happy to arrange delivery to your home address, business address or any other address provided. If you wish to place comments on your delivery for the carrier to leave with a neighbour etc, then we can forward these comments to the carrier. Requests to leave the parcel in a shed, greenhouse etc can be made, but they are at made on the understanding that all risk transfers to yourself.

We will not request our couriers to leave parcels by dust/recycle bins or on door steps.


Communication:

We will, via email confirm an estimated delivery date when your order is ready for dispatch. Unfortunately we are unable to provide a delivery time for any particular day.

Opening Hours: 

Monday - Thursday: 9.00am - 5.00pm
Friday: 9.00am - 4.30pm
Closed Weekends and Bank Holidays.